Support Packages Comparison Chart
| Support Service | Standard | Platinum |
|---|---|---|
| 24×7 access to community-supported Sencha forum |
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| Access to extensive product documentation (code samples, tutorials, read-only source code) |
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| Free upgrade to next major product release |
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| Issue reporting via Sencha support portal |
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| Pre-release exclusive access and extended trial periods |
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| Access to development builds |
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| Priority handling of reported issues |
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| 2x credits for technical support (telephone, remote services) |
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| Priority bug review, out-of-cycle emergency hot-fixes |
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| Priority roadmap input to incorporate feature requests into product |
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| Free online/on-site training courses ($5K value) |
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